PRIVACY POLICY
For FIDHAIL SL, data protection is a fundamental priority. We want to ensure at all times that your private sphere is protected and remains so during your visit to www.luxenter.com.
1.-Generalities
In principle, you can visit www.luxenter.com without the need to transmit personal data. However, for the provision of individual services, it is necessary to process and use data related to you. As the operator of www.luxenter.com, FIDHAIL SL is then governed by the applicable legal regulations related to data protection, especially the provisions of the Organic Data Protection Law Royal Decree 1720/2007 (LOPD, by its Spanish acronym) published in BOE-A-2008-979. Your data will only be collected, processed, or used by us if you express your consent or if a legal provision authorizes us to such processing or use. In this case, only data necessary for the execution and use of our service provisions, or other data you may voluntarily provide to us, will be collected, processed, and used.
2.- What is meant by personal data?
This Privacy Policy aims to clearly, simply, and comprehensively inform about the protection and processing of personal data communicated or shared by Users with whom FIDHAIL SL maintains any type of relationship, its possible transfer to third parties, and the rights and options available to Users to control their personal information and protect their privacy in accordance with current regulations.
3.- For what purpose do we collect, process, and use personal data?
To process orders, shipments, and service provisions.
To communicate with you for the purpose of addressing matters related to orders, products, service provisions, or marketing offers from FIDHAIL.
For the updating and maintenance of our clients' data.
For the technical optimization of our Internet pages.
To enable third parties who, on our behalf, perform technical or logistics services, as well as other types of services.
4.- What information do we collect during this process?
Only information entered by you in our online store is collected, stored, and processed, as well as information you provide to us in some other way. You have the freedom not to provide certain information, which, however, could result in some of our offers, services, or benefits not being available to you.
5.- You provide us with data each time:
You fill an order and send it.
You communicate with us by phone, email, fax, or letter.
You subscribe to our newsletter.
You can revoke the authorization to use, process, and transmit your data to third parties for marketing purposes at any time by sending an email to privacidad@luxenter.com or by mail to the following address:
FIDHAIL SL
C/Velazquez, nº35. Madrid 28001.
Phone: (+34)911230589
However, this is not valid in the case of the data necessary for processing your order. Once we receive your revocation, we will no longer use, process, or transmit the data in question for any purpose other than processing your purchase, and we will stop sending you advertising.
6.-Newsletter
By subscribing to our newsletter, your first and last name, as well as your email address, will be used with your consent for some advertising purposes. The sending of the newsletter or any type of communication is carried out by one of our service providers to whom we have entrusted this task. Acceptance to receive the newsletter by email can be revoked at any time. For this, in each edition you will find a link where you can unsubscribe or by sending an email requesting to unsubscribe to atclienteluxenter@luxenter.com.
7.- Communications via SMS and Whatsapp
Fidhail S.L uses your phone number to include it in a WhatsApp broadcast group, with the purpose of receiving communications from said company and brands.
Under the General Data Protection Regulation (Regulation EU 2016/679) and the Organic Law on Data Protection and Guarantee of Digital Rights (Organic Law 3/2018), the data provided will be incorporated into processing for which the controller is ;
FIDHAIL SL
VAT: B09627084
Registered office: C/Velazquez, nº35
Postal code: 28001
Location: Madrid
Province: Madrid
Phone:(+34)911230589
The purpose of the processing is to include you in a WhatsApp broadcast group
Business. Your data will be retained as long as the purpose for which
were collected or request their deletion.
The recipients of the data are WhatsApp Ireland Limited (privacy policy of
WhatsApp) and no one else, except by legal provision. Transfers are also not made
international data to third countries.
You can contact our Data Protection Officer, as well as exercise your
rights of access, rectification, deletion, opposition, and limitation at the address
previously indicated postal address or through the email atclienteluxenter@luxenter.com indicating your case, the reason for the inquiry, or the right you wish to exercise.
7.- Transmission of personal data to third parties
To optimally process your order, it is necessary for us to transmit your data to third parties. For example, regarding the shipping process, we need to provide this data to our logistics partner. On the other hand, for credit and identity verification, as well as solvency checks and payment collection, we transmit your data to economic information services or debt collection companies. In this way, we aim to avoid difficulties in payment processes and to prevent possible resulting damages in advance.
8.- How long do we store the data?
Only the time required for the processing of our service benefits or the time prescribed by legal obligations.
9.- How do we secure your data?
We have implemented technical and organizational measures that protect your data against loss, manipulation, or unauthorized access by third parties. We regularly update our security measures based on continuous technological development.
For our online store and the transmission of the data you provide in it, including payment information, we encode the information using the procedure called SSL (secure socket layer). Currently, this is the most common and secure data transmission procedure on the Internet.
10.- Technical and statistical data
If you visit our website, technical and statistical data related to visits to the FIDHAIL online store are automatically and immediately collected. In this case, the data includes information such as the IP address, the type of browser, and the user's operating system. The date and time of your visit to the individual web pages are also included. This data is used for the continuous improvement of our website and is evaluated anonymously, strictly for statistical purposes.
For marketing and optimization purposes, anonymous data is collected and analyzed on the web pages of our online store. From this data, it is possible to create a user profile under a pseudonym. For this purpose, cookies may be used, that is, small text files that are stored locally, also under a pseudonym, in the cache memory of the visitor's Internet browser. Cookies allow the recognition of the Internet browser. Without the authorization given specifically by the user, the data is not used to personally identify the visitor of our online store nor is it merged with the personal information of the pseudonym holder. The collection and storage of data can be revoked at any time with future effect.
This information is collected solely for the purpose of keeping the data secure and optimizing our online offerings. No other evaluation of the data is performed, except for statistical purposes, in which case the processing of the data is basically anonymous. Neither browsing profiles nor similar elements related to individuals are created or processed.
11.-Cookies
We use "cookies" (small text files stored on your computer's hard drive) in order to facilitate your navigation. Only through these cookies, present in each session, can you view the shopping cart, regardless of the page you are on, and comfortably see how many items are in your cart and the current total amount of your purchase. If you do not wish to use cookies, we offer you the option to use the blocking feature of your browser. However, we want to warn you that, in this case, you will no longer have the shopping cart option.
12.- Where can you obtain information about the data that has been stored by us?
You have the right to request information about your data stored by us. If your data is incorrect or was obtained illegally, we will correct, block, or delete it. You can exercise this right at any time. For this reason, we ask you to inform us of any changes to your data. If you have questions about data protection, please send us an email at privacidad@luxenter.com or write to us at the following address:
FIDHAIL SL
C/Velazquez, nº35. Madrid 28001.
Phone: (+34)911230589