- Shipping cost information (free from 200 €)
- Types of shipments and how orders are managed.
- Returns, refunds, and exchanges policy (according to value and deadlines).
- Payment methods agreed upon with the sales agent.
Our Services
Since 1972, at Luxenter we are dedicated to creating more than just jewelry: we create experiences. Discover all the services we offer to enhance your multi-brand jewelry.
Customer Service and Billing
What is it for? To resolve any logistical or administrative questions, from how the order arrives to what to do if something needs to be returned.
Visual Merchandising and Window Dressing
What is it for? So that the point of sale has a visual image aligned with the brand. Here, the visibility of the product is enhanced and a coherent aesthetic experience is generated.
- Seasonal vinyls for outdoor displays.
- Interior display with side panels, back panels, and adapted signs.
- Posters, backlights, and tabletop signage.
Packaging and Presentation Material
What is it for? To improve the perception of quality from the moment the customer receives their jewelry.
- Bags, cases, and tags with Luxenter branding
- Materials designed to highlight the value of each piece.
- Included in the order according to the implementation guide.
More than suppliers, we are allies of your success.
We are with you before, during, and after every sale.
Furniture and Shop in Shop
What is it for? To transform the physical sales space into an exclusive and well-presented environment. It improves the image and increases customer trust.
- Furniture: display cases, counters, wall modules, etc.
- Shop in Shop concept: a dedicated Luxenter space within your store.
- Conditions: deposit, contract, minimum annual purchase, and maintenance.
Promotional Support and Marketing
What is it for? To help each store sell more and better, with communication aligned with the brand and access to ready-to-use resources.
- Promotional materials: catalogs, brochures, displays.
- Shared marketing campaigns.
- Visual support for social media and media.
After-Sales Services and Warranty
What is it for? To keep the customer satisfied after the sale and to resolve issues with professionalism and speed.
- Free repairs for 3 years.
- Services such as engraving, resizing, setting, or replacement of stones.
- Online platform for processing repairs: www.reparatujoya.com
From the showcase to after-sales, we are with you.
Every stage, every solution, designed for you to shine.
Seasonal Commercial Campaigns
What is it for? To boost sales at key times of the year and offer attractive incentives to end customers.
- Actions such as discounts, Mother's Day, Christmas...
- Promotions with gifts for purchase.
- In-store events and collaborations with other brands.
B2B Professional Portal
What is it for? It is the management platform for multi-brand stores. Everything you need to operate efficiently, always updated.
- Online orders, access to stock, invoices, and visual content.
- Window dressing manuals, jewelry, and sales techniques.
- Private access using CIF and customer code.
Contact Team
What is it for? To always have a direct channel with Luxenter according to the type of need that arises.
- Specific contacts for customer service, billing, window dressing, and marketing.
- Names, emails, and direct phones.
- Physical address for post-sale shipments.